Our service

Once the order is confirmed, a exclusive order file will be established. We track the whole progress of production, stock preparation, quality inspection and shipment with dedicated contact persons updating real-time order status, preventing project delay caused by delivery postponement.

Benefiting from the location advantage of the thermal insulation industrial cluster in Dacheng, Hebei, we integrate professional logistics resources to formulate optimal delivery plans according to project location and construction schedule. Goods are delivered to the site on time and safely with full logistics tracking to avoid damage or loss. An urgent delivery channel is available for rush orders to meet tight construction schedules.

Upon goods arrival, our staff assist customers with on-site acceptance, checking product model, specification, quantity and quality. We provide qualification certificates, test reports and other documents to ensure full compliance with order and project standards, and complete formal handover after qualified acceptance while answering on-site inquiries.

At customer's request, professional technicians are dispatched to provide free on-site construction guidance, covering installation specifications, key construction techniques and troubleshooting methods. We standardize construction operation to guarantee project quality and avoid poor insulation performance due to improper construction.

In case of project changes requiring adjustment of product model, quantity or delivery time, we respond promptly and coordinate production and logistics departments to revise orders reasonably, minimizing impact on customer projects and safeguarding customer interests.

We provide a 24-hour hotline for after-sales consultation and emergency handling. For any problems in product use and construction (quality inquiries, technical difficulties, maintenance needs, etc.), we respond within 1 hour and deliver a complete solution within 24 hours after receiving the call. On-site support is arranged for emergency cases.

All products strictly comply with national standards with qualified quality. In case of inherent quality problems such as substandard flame retardancy or unsatisfactory insulation effect verified by inspection, we provide unconditional replacement or return and bear all relevant logistics costs and losses.

We conduct regular return visits (monthly & quarterly) after project acceptance to follow up product application and engineering operation, and collect customer feedback. We optimize solutions timely for raised issues and offer professional maintenance suggestions to extend service life and maintain stable insulation performance.

For later supplementary material demands, we prioritize stock preparation and fast delivery to ensure supplied products are fully consistent with original specifications and quality without affecting subsequent construction. Professional personnel are arranged for on-site maintenance to resolve problems timely and ensure normal project operation.

Exclusive service files are established for every customer to record order information, service process and feedback for continuous demand tracking. Long-term cooperative customers enjoy value-added services including product update notification, industry policy interpretation and thermal insulation technology upgrading suggestions, helping reduce operating costs and enhance project competitiveness.